Frequently Asked Questions

Departure location

All our tours (except the half day E-bike tour) start from our agency in Bordeaux, located in the heart of the historic town.

English-speaking

Our group tours are only english-speaking. For a French, Spanish or Portuguese speaking tour, contact us for a private tour !

Weather conditions

We have a plan B and even a plan C in case of rains on electric bike tours ! So no worries, we'll take good care of you.

Frequently Asked Questions

All our tours start from our agency in Bordeaux: 26 rue de la Devise, 33800 Bordeaux. It is located right in the historic centre. Except for the full day electric bike tour, if you choose St Emilion departure AND for the half day ebike tour, the meeting point is our office in St Emilion: Bis 1 Place Bouqueyre, 33330 St Emilion (15 minutes’ walk away from the train station).

After the tour, your guide will drop you off at our agency in Bordeaux centre, only 2 minutes’ walk from Place de la Bourse.

Our tours last from 4 to 7.5 hours approximately. 

All our group tours are for 8 persons maximum. For a bigger group, please contact us via the private tour enquiry form. 

All our group tours are only English-speaking. Our private tours can be French, Spanish, Portuguese on demand.

You can expect 2 to 3 tastings at each Château plus the tastings at the wine merchant if included in the group tour.

Yes, you’ll have the possibility to buy and ship wine at the Châteaux and also at the wine merchant.

You’ll get lunch on all our group tours except for the half day ebike tour where you’ll get a snack. On the Taste of Bordeaux you’ll get food at each stops. You’ll also get water on each tour. 

We have a plan B and even a plan C ! If it’s low rain, we have rain jackets for you, the tour will go ahead. If it’s heavy rain and too dangerous, we might reconsider the tour and do it in a minivan (and refund you the price’s difference). According to rain forecasts, we will contact you in advance by email if you decide to reschedule it.

You will have to pay the balance at our office before the tour’s departure by cash or by card (we don’t take American Express). If the departure of your tour is from St Emilion, please note that you will have to pay the balance in cash.

You can email us your request at rusticvinesbx@gmail.com or call us at +33 9 86 41 88 83 from 9am to 5pm. If you’re in Bordeaux you can also pass by our office in the historic center (26 rue de la Devise).

We only accept children older than 10 years old. Child price is for children from 10 to 17 years old. For the electric bike tour, the minimum height is 150cm (45 feet).

Be aware, our office is located in a restricted access zone so it is very difficult (and expensive!) to park in the surrounding streets. The most sure and safest places are underground parkings at the following locations: Parking Camille Julian, Parking Place de la Bourse, Parking Jean Jaures, Parking Tourny. All of these are within a 10 minute walk to our office. If you find street parking check the hourly tarifs and fold your wing mirrors in !

Yes you can book on any of our tours. If the minimum number of guests (2) is not reached, we will inform you by email at least 48 hours before departure. We will propose you the best alternative options or fully refund your tour.

Our cancellation insurance offers you a full refund for your tour up until the departure time of your tour whatever the reason may be (illness, late arrival, train strike). We authorize you to notify us. Should we not receive any notification and you fail to turn up for the tour, we will not proceed with the refund.

Sorry, pets are not welcomed on our tours !

If you notify us of the cancellation 7 or more days before the scheduled departure time, you will receive a full refund. Less than 7 days before the tour will result in zero refund. For further safety, you can take insurance when booking for €4 per person where we will provide a full refund for cancellations up until the time of your departure should you notify us. Failure to notify us by email or phone will result in zero refund.

Our group tours require a minimum of 2 seats booked to start. If the minimum number is not reached, we’ll contact you further in advance and suggest you the best alternative. If the alternative options don’t work for you, we’ll fully refund you.

We only have adults electric bikes. The minimum height required is 150 cm (or 5 feet).

Cancellation Policy

If you notify us of the cancellation 7 or more days before the scheduled departure time, you will receive a full refund. Less than 7 days before the tour will result in zero refund. For further safety, you can take insurance when booking for €4 per person where we will provide a full refund for cancellations up until the time of your departure should you notify us. Failure to notify us by email or phone will result in zero refund.